FAQ-header

WHY ARE YOU NOT STOCKED YET?
While we didn’t take a break after last Christmas, and had hoped to have our 25 bulb replacement packs in stock by summertime. 2021 has been an especially challenging year for the manufacturing world with raw materials that are either unavailable or significantly more expensive, factory closures and chaos soaring prices with freight.  We’re a tiny company with great big ideas for our future. We’re excited to bring as many of these ideas to you as we’re able to do so, without sacrificing quality and with reasonable affordability. Currently we’re focused on achieving availability by very early November, and hopeful for sooner!

WILL YOU MAKE TWINKLE BULBS, SWIRL C9’S, ETC… BULBS?
Each of bulb type has their own unique set of challenges. We love the genuinely random nature and very subtle “ramping” of  twinkle bulbs and are working on a novel method to recreate them. We’ve just developed our transparent-color glass bulbs. The process for coloring the glass requires special environmental protections in place that few manufacturing facilities have. The filaments are especially visible in a transparent colored bulb, so we’ve been hard at work to develop our novel filament configuration to better replicate the typical incandescent filament seen in these bulbs. We agree that Swirl C9‘s are so special, but aside from custom molds, they really need an interior color finish, a unique process that is very challenging with modern light bulb manufacturing. Ultimately, we want these products too, but strive to limit compromises. 

WHEN WILL YOU SHIP OUTSIDE THE UNITED STATES?
As with any new business, difficult choices were made. Creating our lights in 2 voltages splits our limited initial investment, and the pandemic has only complicated the process to sell internationally. We do hear you loud and clear! Tru-Tone™ bulbs were created for enthusiasts like yourself, and we recognize that plenty of you live outside the United States. We’re genuinely working to make them internationally available as soon as possible. If you have connections to a local reseller who might be interested in partnering with us, please drop us a line!

WHAT HAPPENS IN THE EVENT OF DAMAGED GOODS? 
If you receive a package that is clearly damaged, refuse the delivery if given the opportunity, and contact us immediately. Each and every bulb is inspected and tested at the factory and safely packed for shipping. Inspect all bulbs upon arrival and contact us for swift and simple replacement of dead or damaged bulbs. Please do not dispose of the damaged item(s) until instructed to do so. Damaged goods must be reported within 48 hours of delivery.

Tru-Tone™ LED filaments are more robust than tungsten filaments but share the same glass enclosures, a critical component in their appearance. Please handle and store Tru-Tone™ bulbs as carefully as you would traditional glass incandescent Christmas bulbs. *That said, we recently discovered the terrible noise in our vacuum was an inadvertently “hoovered” bulb. While the coating received some significant abrasion, it was otherwise undamaged and functional. I think we got lucky, please don’t try this at home.

Our stated average lifespan hours are determined by strict lab testing by the LED component manufacturer and are not indicative of a warranty period. Tru-Tone™ LED Christmas Bulbs have a vintage appearance but are the result of modern electronic developments, and our real-world ongoing testing has surpassed ~8500 hours (~20-25 holiday seasons) with zero failures (August 2021).

WHAT IS YOUR CANCELLATION/ RETURN POLICY?
We strive to provide accurate details and for our products on our site and social media platforms to ensure informed purchases and have faith that you’ll appreciate them at least as much in-person. You’re encouraged to spend time reading other’s reviews and ask any questions prior to purchase. Returns are accepted within 15 days, and subject to a 15% restocking fee. Damaged product will be replaced as specified above. Shipping both ways remains your responsibility. A return label from our discounted UPS account can be issued and sent to you, deducted from your return total.  Returns must be in like-new condition, including the packaging, and safely packed. CANCELLATION REQUESTS: We ship very quickly once you have placed an order. If we haven’t shipped your order, it may be possible to cancel it, minus the non-refundable credit card processing fee.

IS THERE ANY METHOD TO DISTINGUISH TRU-TONE™ BULBS FROM VINTAGE INCANDESCENT?
Tru-Tone™ Classicolor™ bulbs look so much like incandescent Christmas bulbs that in 2020 we placed a discreet gold logo imprint on them near their base to prevent them from getting lost among your other Christmas lights. This year we’ve replaced the logo with a more discreet TRU-TONE stamp in the brass base. When our Classicolor™ ceramic-type bulbs are illuminated, their only giveaway is their lack of scorching heat! If you look closely at our Jeweltone™ bulbs or Candleglow™ bulbs, you’ll recognize our unique Tru-Tone™ LED filament.

ANYTHING SPECIAL I SHOULD KNOW ABOUT DIMMING TRU-TONE™ BULBS?
Tru-Tone™ LED bulbs offer full-range dimming performance on most standard dimmers.  In rare scenarios where you are using a very small number of Tru-Tone™ bulbs, you may need to increase the total wattage on your circuit for your particular dimmer to function properly.  It is possible that you may experience flickering at the very low levels due to their particularly low power consumption., It’s also possible that you may experience inconsistent light levels if you are using a mix of different types and wattages of bulbs. Unlike incandescent bulbs, there is no color-temperature shifting as they dim. This difference is only noticeable with direct comparison at their lowest output.

ARE YOUR CHRISTMAS LIGHT STRING SETS SAFER THAN THE ONES I FOUND IN MY GRANDMA’S ATTIC?
Our custom-assembled vintage-style decorative cord sets are not currently listed with an electrical testing organization (UL, ETL), but they are assembled entirely with officially tested and over–rated components. Both polarized plug and receptacle are ETL listed, and the sockets and wire are both UL listed.  Additionally, the very low power consumption and heat output of Tru-Tone™ LED bulbs virtually eliminates the risk of fire. Please do not attempt to remove sockets or otherwise modify light string sets. Use common sense electrical practices and do not operate in a wet environment. While rated for much higher wattage bulbs, we recommend Tru-Tone™ bulbs in our light string sets for the best and safest performance. Our vintage-inspired Christmas light strings are the result of months of sourcing and testing to achieve a safe, modern-day version of the original Christmas tree light sets from Grandpa’s box of tree decorations.

CAN I USE YOUR LIGHTS ON MY VINTAGE ALUMINUM TREE?
We LOVE aluminum trees, but there’s a reason they are illuminated with a rotating color wheel light. Tru-Tone lights may use very little electricity, but they operate at standard household voltage. All of that aluminum fringe increases the likelihood of contact with the electrical current through the space between the bulb and the socket. The original packaging for these trees warn of this, but many of those boxes have been lost to time. At best you may short out your bulbs, at worst all the terrible things that can happen from an electrical shock/electrocution. We care about your safety; please don’t use electric lights on your aluminum tree. 

WHAT IS THE TOTAL LENGTH OF YOUR LIGHT STRINGS?
26 ½ ft. total. There’s an 18″ lead from the plug. The sockets are spaced 12 inches apart, and there’s a 12 in. tail leading to the socket.

I OPERATE A STORE AND WOULD LIKE TO SELL TRU-TONE™ BULBS OR LIGHT STRING SETS. DO YOU OFFER WHOLESALE PRICING?
We’re working hard to offer wholesale/retail inquiries for our current and in-development products which may suit reseller’s needs better. Note: we’re not able to accommodate online-only resellers in the near future. Please drop us a line at [email protected]

WHO CREATED TRU-TONE™ BULBS?
Every facet of Tru-Tone™ Christmas bulbs are primarily the result of the tremendous efforts of a hard-working and passionate, detail-oriented designer who congratulates you if you’ve read this far and thanks you for your support!

WHERE ARE YOUR PRODUCTS MANUFACTURED?
Tru-Tone LED lightbulbs are designed here in the USA and are manufactured to our specifications by a leading manufacturer in China. There are not currently any US manufacturing facilities with the practical capability to create our products, but it’s an important factor we’re very passionate about. Trust that your purchase is supporting a small, American business that is passionate about their products and your experience with them. We are always exploring the feasibility of domestic manufacturing. We welcome any leads or personal connections.