FAQ-header

WHEN WILL YOUR REPLACEMENT BULBS BE RESTOCKED?
While we had hoped to have our 25 bulb replacement packs in stock by summer 2021, we have no estimated date in place. 2021 is an especially challenging year for the manufacturing world with raw materials that are either unavailable or significantly more expensive, and the same for freight.  Follow our social media accounts, or sign up on our e-mail list for the most up-to-date information. We’re a tiny company with great big ideas for our future. We’re excited to bring as many of these ideas to you as we’re able to do so, without sacrificing quality and with reasonable affordability. Currently we’re focused on achieving an early October availability with the possibility of a pre-order reservation option.  

WILL YOU MAKE TWINKLE BULBS, SWIRL C9’S, TRANSPARENT-COLOR, ETC… BULBS?
Each of bulb type has their own unique set of challenges. We love the genuinely random nature and very subtle “ramping” of  twinkle bulbs and are working on a novel method to recreate them. We also want to produce transparent-color glass bulbs. The process for coloring the glass requires special environmental protections in place that few manufacturing facilities have. The filaments are especially visible in a transparent colored bulb, so we’ve been hard at work developing a novel filament configuration to better replicate the typical incandescent filament seen in these bulbs, and anticipate introducing them this holiday season. We agree that Swirl C9‘s are so special, but aside from custom molds, they really need an interior color finish, a unique process that is challenging with modern light bulb manufacturing. Ultimately, we want these products too, but strive to limit compromises. 

WHEN WILL YOU SHIP OUTSIDE THE UNITED STATES?
As with any new business, difficult choices were made. Creating our lights in 2 voltages would have split our limited initial investment, but we hear you loud and clear! Tru-Tone™ bulbs were created for enthusiasts like yourself, and we recognize that plenty of you live outside the United States.  We’re working to make them internationally available as soon as possible. If you have connections to a local reseller who might be interested in partnering with us, please drop us a line

WHAT HAPPENS IN THE EVENT OF DAMAGED GOODS? 
If you receive a package that is clearly damaged, refuse the delivery if given the opportunity, and contact us immediately. Each and every bulb is inspected and tested at the factory and safely packed for shipping. Inspect all bulbs upon arrival and contact us for swift and simple replacement of dead or damaged bulbs. Please do not dispose of the damaged item(s) until instructed to do so. Damaged goods must be reported within 48 hours of delivery. 

Tru-Tone™ LED filaments are more robust than tungsten filaments but share the same glass enclosures, a critical component in their appearance. Please handle and store Tru-Tone™ bulbs as carefully as you would traditional glass incandescent Christmas bulbs. *That said, we recently discovered the terrible noise in our vacuum was an inadvertently “hoovered” bulb. While the coating received some significant abrasion, it was otherwise undamaged and functional. Don’t try this at home.

Our stated average lifespan hours are determined by strict lab testing by the LED component manufacturer and are not indicative of a warranty period. Tru-Tone™ LED Christmas Bulbs have a vintage appearance but are the result of modern electronic developments, and our real-world ongoing testing has surpassed 6500 hours (~15-20 holiday seasons) with zero failures (April 2021). 

WHAT IS YOUR CANCELLATION/ RETURN POLICY?
We strive to provide accurate details and for our products on our site and social media platforms to ensure informed purchases and have faith that you’ll appreciate them at least as much in-person. You’re encouraged to spend time reading other’s reviews and ask any questions prior to purchase. Returns are accepted within 15 days, and subject to a 15% restocking fee. Damaged product will be replaced as specified above. Shipping both ways remains your responsibility. A return label from our discounted UPS account can be issued and sent to you, deducted from your return total.  Returns must be in like-new condition, including the packaging, and safely packed. CANCELLATION REQUESTS: We ship very quickly once you have placed an order. If we haven’t shipped your order, it may be possible to cancel it, minus the non-refundable credit card processing fee. 

IS THERE ANY METHOD TO DISTINGUISH TRU-TONE™ BULBS FROM VINTAGE INCANDESCENT?
Tru-Tone™ bulbs look so much like incandescent Christmas bulbs that we placed a discreet gold logo imprint on them near their base to prevent them from getting lost among your other Christmas lights. When illuminated, their only giveaway is their lack of scorching heat! This imprint is reminiscent of the original Christmas light bulbs from manufacturer General Electric.

ANYTHING SPECIAL I SHOULD KNOW ABOUT DIMMING TRU-TONE™ BULBS?
Tru-Tone™ LED bulbs offer superb full-range dimming performance on any standard dimmer.
In rare scenarios where you are using a very small number of Tru-Tone™ bulbs, you may need to increase the total wattage on your circuit for your particular dimmer to function properly. This can be most easily accomplished by adding a single incandescent Christmas bulb to the circuit or increasing the total number of Tru-Tone™ bulbs.
Unlike incandescent bulbs, there is no color-temperature shifting as they dim. This difference is only noticeable with direct comparison at their lowest output.

DO YOU OFFER 25 BULB BOXES IN A SINGLE COLOR?
Glad you asked! 2020’s Manufacturing constraints resulted in our decision to introduce Tru-Tone™ bulbs in the classic 5 color packs. We’ll be offering individual color packs and an expanded color selection later this Christmas season. Thanks for your enthusiasm and patience!

ARE YOUR C7 SIZE BULBS 0.6 OR 0.7 WATT?
Due to a printing error, some packaging may incorrectly state 0.6 watt for C7 bulbs. All current variety of Tru-Tone bulbs are technically 0.64 watt, so we opted to round up to 0.7 watt each as advertised through our website and elsewhere. We’ve been making refinements to our bulbs for their re-introduction, including reducing their wattage a whisper to 0.6 watt. While these variances are incredibly insignificant for most applications, we apologize for any confusion. 

ARE YOUR CHRISTMAS LIGHT STRING SETS SAFER THAN THE ONES I FOUND IN MY GRANDMA’S ATTIC?
Our custom-assembled vintage-style decorative cord sets are not currently listed with an electrical testing organization (UL, ETL), but they are assembled entirely with officially tested and over–rated components. Both polarized plug and receptacle are ETL listed, and the sockets and wire are both UL listed.  Additionally, the very low power consumption and heat output of Tru-Tone™ LED bulbs virtually eliminates the risk of fire. Please do not attempt to remove sockets or otherwise modify light string sets. Use common sense electrical practices and do not operate in a wet environment. We recommend only the use of Tru-Tone™ C7 LED bulbs in our light string sets for the best and safest performance.

Our vintage-inspired Christmas light string set is the result of months of sourcing and testing to achieve a safe, modern-day version of the original Christmas tree light sets you may recall from your childhood. Most of these sets only had 7 bulbs, but we thought 10 was a nice upgrade.

CAN I USE YOUR LIGHTS ON MY VINTAGE ALUMINUM TREE?
We LOVE aluminum trees, but there’s a reason they are illuminated with a rotating color wheel light. Tru-Tone lights may use very little electricity, but they operate at standard household voltage. All of that aluminum fringe increases the likelihood of contact with the electrical current through the space between the bulb and the socket. The original packaging for these trees warn of this, but many of those boxes have been lost to time. At best you may short out your bulbs, at worst all the terrible things that can happen from an electrical shock/electrocution. We care about your safety; please don’t use electric lights on your aluminum tree. 

WHAT IS THE TOTAL LENGTH OF YOUR 10-LIGHT DELUXE LIGHT STRING SET?
11 ½ ft. total. There’s an 18″ lead from the plug. The sockets are spaced 12 inches apart, and there’s a 12 in. tail leading to the socket.

DO YOU SELL EMPTY CORD SETS FOR YOUR BULBS?
In 2020, we limited our investment to our bulbs and our deluxe retro-style cord set. For the 2021 season we’ll be introducing multiple 25-socket cord options for when you don’t already have a C7 or C9 cord set to replace the bulbs in. 

I OPERATE A STORE AND WOULD LIKE TO SELL TRU-TONE™ BULBS OR LIGHT STRING SETS. DO YOU OFFER WHOLESALE PRICING?
We’re working hard to offer wholesale/retail inquiries for sales beginning later this year (2021). Note: we’re not able to accommodate online-only resellers in the near future. Please drop us a line at retail@tru-tone.com

WHO CREATED TRU-TONE™ BULBS?
Every facet of Tru-Tone™ Christmas bulbs are primarily the result of the tremendous efforts of a hard-working and passionate, detail-oriented designer who congratulates you if you’ve read this far and thanks you for your support!

WHERE ARE YOUR PRODUCTS MANUFACTURED?
Tru-Tone LED lightbulbs are designed here in the USA and are manufactured to our specifications in China. There are not currently any US manufacturing facilities with the practical capability to create our products, but it’s an important factor we’re very passionate about. Trust that your purchase is supporting a small, American business that is passionate about their products and your experience with them. We are always exploring the feasibility of domestic manufacturing. We welcome any leads or personal connections.