TRU-TONE™ LIGHT BULBS logotype

(This is a private, non-linked page)

Image of the original Tru-Tone Christmas Light Bulb Factory
ORDER FULFILLMENT DETAILS

UPDATED MARCH 30, 2022

We are looking for an order fulfillment solution for our small e-commerce business.
We sell exclusively through tru-tone.com using WooCommerce and have previously been processing our own orders from our home office, but have outgrown that system.

We are currently a seasonal business but are planning for year-round sales to begin this year, expecting to receive shipment at the beginning of July.

To date, our order numbers have been in the lower range January – August, then begin to ramp up in September, peaking in November at around 2000 per month and then tapering off through the new year. We’re hoping for an arrangement that has flexibility based on these needs.

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At the core, Tru-Tone is a very design-forward, meticulous business. We’ve put a great deal of care into our order fulfillment to date, and the “unboxing experience” has been recognized as an integral component to our success. We hope to maintain as much of these details and overall care with the packing process as possible.

 


David Andora
Product and Graphic Design,
Marketing, Site Development,
Customer Support

[email protected]
(773) 623-9191
Michigan


Sean Hunt
Order Fulfillment Manager,
Creative and Business Consultant

[email protected]
(773) 677-4031
Michigan


John Francisco
Strategic Planning
[email protected]
(773) 469-1593‬
Pennsylvania/Georgia

EXAMPLES OF OUR PRODUCT PACKAGES

The majority of our products arrive pre-packaged in one of two box sizes.
(5 x 5.5 x 2.25 in.        6.25 x 6.75 x 3 in.)

2-packages

We also have a small 5-pack, and a bundled electrical cord.

5-pack-classicolor
classic-light-string

OUR CURRENT FULFILLMENT PROCESS

A Woocommerce third-party plugin calculates the packing for each order.
This shipment info is sent to UPS, returning the cost (plus any pre-defined add-on charges) to the checkout, and generates the UPS label/tracking number.

C

Working in batches of (up to) 10 orders at a time, we bulk print UPS labels direct from the WordPress dashboard.
(We use our own tan-colored label stock.)

C

We bulk print the corresponding packing slips (labels) also from the WordPress dashboard.

C

Packing slips are matched by name (or order number) to Shipping labels.

label-pack-list
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Shipping labels are applied to the correct shipping box size.
(Shipping boxes are pre-assembled in bulk, as needed)
Packing slip labels are applied to the inside top flap of box (or 1st box of order).
This is completed for the full batch.

C

Each order is then packed with kraft paper packing material, and sealed with our packing tape.

HAND-SIGN  Thanks Name! ON BOX NEAR LABEL IN RED SHARPIE.

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Thanks-Sam

SHIPPING MATERIALS

Most orders are packed into one of three shipping box sizes.

shipping-boxes

We also have a very small mailer for 5 pack orders, and full-case orders.

5-pack-mailer
master-cases
IMG_1967
IMG_1994
IMG_1860
IMG_2015
IMG_1861
IMG_1863
IMG_1968
IMG_1952


CURRENTLY 114 UPC SKUs


~35 PALLETS INTIAL ESTIMATE


2021 MONTHLY ORDERS FULFILLED:
25 LOW – 2000+ PEAK (NOV/DEC)

ORDERS ARE GENERALLY SMALL & LIGHTWEIGHT (UNDER 20 LB)


UPS IS OUR PRIMARY SERVICE.
ADDING USPS OPTION THIS YEAR.

CUSTOMER SUPPORT NEEDS

Primarily facilitating returns/exchanges, and forwarding technical support to us. 

 Thank You!

visit-tru-tone